Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

• Name and contact details (email address, phone number, postal address)
• Bank account details for payment processing
• Device information (model, condition, specifications)
• Order history and transaction details
• Communication preferences
• Any other information you choose to provide when contacting us

1.2 Information We Collect Automatically

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing Orders: To process your device sales, provide quotes, and arrange payments
• Communication: To contact you about your orders, provide customer support, and send important updates
• Payment Processing: To process payments and refunds to your bank account
• Service Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and prevent fraud
• Marketing: To send you promotional offers and updates (with your consent)
• Customer Support: To provide technical support and resolve issues

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our contract with you for the sale of your device
• Legitimate Interests: To improve our services, prevent fraud, and ensure website security
• Legal Obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and non-essential cookies

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, IT services)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: With your consent, for joint marketing activities
• Professional Advisors: Lawyers, accountants, and other professional service providers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Staff training on data protection and security
• Incident response procedures for data breaches

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Protect against fraud and security threats

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Correct any inaccurate or incomplete personal information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Restriction: Limit how we process your personal information
• Portability: Receive your personal information in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us athello@cashmytech.co.uk. We will respond to your request within one month.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please see our Cookie Policy.

9. International Transfers

Your personal information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we do this, we ensure appropriate safeguards are in place to protect your personal information, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. You can contact the ICO at ico.org.uk.