Categories
Payment Support
Everything you need to know about payments, processing times, and payment issues.
Payment Overview
Payment Processing Times
- • Same day: If testing is completed before 2 PM
- • Next working day: If testing is done after 2 PM
- • Allow 24+ hours: For money to appear in your account
- • Peak times: Testing may take up to 48 hours
How Payment Works
Device Testing
Once your device arrives, we test it within 24-48 hours (Monday-Friday, excluding public holidays).
Payment Processing
If your device matches the description, payment is processed the same working day (if before 2 PM) or next working day.
Bank Transfer
Money is transferred directly to your bank account. Allow 24+ hours for it to appear (depending on your bank).
Payment Timing Details
Same Day Payment
If your device is tested and approved before 2 PM on a working day, payment will be processed the same day.
Next Day Payment
If testing is completed after 2 PM, payment will be processed the next working day.
Important Payment Information
Bank Details & Delays
- • We are not liable for delays caused by third parties (banks, payment processors)
- • In exceptional cases, fund clearance may take up to 5 business days for some accounts
- • If you enter incorrect payment/bank details, notify us in writing as soon as possible
- • Discrepancies in payment must be reported within 30 days
Payment Issues
If you experience any payment issues or delays, please contact our support team immediately. We'll investigate and resolve the matter as quickly as possible.
Frequently Asked Questions
How long does payment take?
Payment is processed the same working day if testing is completed before 2 PM, or the next working day if after 2 PM. Allow 24+ hours for the money to appear in your bank account.
What if I provided wrong bank details?
Contact us immediately in writing if you've provided incorrect payment details. We'll investigate and work to resolve the issue as quickly as possible.
Why might payment be delayed?
Payment delays can occur due to bank processing times, incorrect details, or during peak periods when testing takes longer. We're not liable for delays caused by third parties like banks.
Still Need Help?
If you have questions about your payment or need assistance, our support team is here to help.