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Sales Process & Price Guarantee
Everything you need to know about selling your device, price guarantees, and the selling process.
How to Sell Your Phone
Simple 5-Step Process
Selling your device is quick and easy. Follow our simple process to get the best price for your device.
Step-by-Step Selling Process
Search for Your Device
Search for your device by model name or enter your IMEI number for the most accurate pricing.
Answer Condition Questions
Answer questions about your device's condition truthfully. This helps us provide an accurate quote and ensures you get the right price.
Complete Your Order
Submit your details and complete the order. You'll receive a price guarantee and instructions for sending your device.
Send Your Device
Use our free shipping label to send your device. Package it securely and take it to the Post Office.
Receive Payment
Once we test your device and it matches your description, you'll receive payment within 24 hours.
Price Guarantee
Price Guarantee
Quotes are valid for 24 hours. Once you complete your order, the price is locked for 5 days as long as the device arrives and matches the described condition.
After 5 Days
If the device is received after the 5-day lock period, you can still send it, but the price is not guaranteed — it will be valued at the current market price.
Why Device Values Change
Market Fluctuations
Device values vary daily based on market demand, new releases, and supply. A device might be worth more or less at different times.
Factors That Affect Prices
- • New device releases and market trends
- • Supply and demand fluctuations
- • Device condition and functionality
- • Storage capacity and model variations
- • Seasonal demand patterns
Voucher & Discount Codes
Important: Add Codes Before Submission
If you've completed a trade-in and omitted a voucher or discount code, we cannot add it after submission. Make sure to enter any discount codes during the checkout process.
Frequently Asked Questions
How long is my price guaranteed?
Your quote is valid for 24 hours. Once you complete your order, the price is locked for 5 days, as long as your device arrives and matches the described condition.
Can I still send my device after the 5-day lock period?
Yes, you can still send your device after the 5-day lock period, but the original quoted price no longer applies. The device will be valued at the current market price at the time of testing.
Why did my device value change?
Device values fluctuate daily based on market demand, new releases, and supply. This is normal and affects all devices in the market.
Can I add a discount code after submitting my order?
No, discount codes must be entered during the checkout process. We cannot add them after the order has been submitted.
What if I can't find my device model?
If you can't find your device model, try searching by IMEI number or contact our support team. We can help you identify your device and provide a quote.
Need Help Selling Your Device?
If you have questions about the selling process, price guarantees, or need help with your order, our support team is here to help.