Categories
Postage & Shipping
Everything you need to know about packaging, sending, and tracking your device.
Shipping Overview
Shipping Options
You can send your device using our printed label for tracked 48-hour or 24-hour returns. All shipping is free and includes insurance up to £150.
Packaging Your Device
Prepare Your Device
Remove all accounts (iCloud, Google, Samsung) and perform a factory reset.
- • Sign out of iCloud/Find My iPhone
- • Remove Google account
- • Remove Samsung account
- • Factory reset the device
Secure Packaging
Use secure packaging materials to protect your device during transit.
- • Use bubble wrap or protective materials
- • Place in a sturdy box
- • You don't need to include accessories (chargers, cables, cases)
- • Ensure the package is well-sealed
Using Your Label
Take your packaged device to the Post Office with your printed label.
- • Present the printed label at the Post Office
- • Do not use a Post Box - take it to the counter
- • Get proof of postage and tracking information
- • Keep your receipt until payment is received
Postage Costs & Insurance
Free Shipping
All shipping costs are covered by us. You don't pay anything to send your device to us.
Insurance Included
Your device is automatically insured up to £150 in transit. You can pay extra at the Post Office for higher coverage if needed.
I've Posted My Device - What Happens Next?
Delivery & Processing
Allow 48 hours for your device to reach us. Once delivered, we aim to process (test) within 24-48 hours.
Payment Processing
If testing happens before 2 PM, payment is sent the same day. If after 2 PM, payment will be processed the next working day.
Payment Received
Payment usually reaches your account within 24 hours of processing. If processed after 2 PM on Friday, payment will reach you Monday evening.
Returns & Liability
Return Fees
If you decide to have your device returned (e.g., you decline a revised offer), a return fee of approximately £10.75 applies.
Liability & Insurance
We do not accept liability for lost or damaged items in transit. You must:
- • Take your package to a Post Office and obtain proof of postage & tracking
- • Ensure proper packaging and protection
- • Consider additional insurance for high-value items
- • Report any issues within claim windows (Royal Mail: 24-48 hours insured, Royal Mail: ~80 days)
Frequently Asked Questions
Do I need to include accessories?
No, you don't need to include chargers, cables, or cases. Just send the device itself with proper packaging.
How long does delivery take?
Allow 48 hours for your device to reach us. We aim to process and test within 24-48 hours of receipt.
What if my device gets lost in transit?
We're not liable for lost items in transit. However, with proof of postage and tracking, you can make a claim with the postal service. Always get proof of postage when sending your device.
Can I use a different courier?
If you use a courier chosen by a third-party (e.g., via a comparison site), that is outside our liability. We recommend using our provided labels for the best protection and tracking.
Need Help with Shipping?
If you have questions about packaging, shipping, or tracking your device, our support team is here to help.