Categories
Device Conditions & Testing
Learn how we test and grade your device, and how conditions affect your final payment.
Testing & Grading Overview
Professional Testing
We use PhoneCheck (industry-standard software) to evaluate and grade devices. We aim to test devices within 24-48 hours (Monday-Friday, excluding public holidays).
How We Test Your Device
Physical Inspection
We examine the device for scratches, cracks, dents, and overall physical condition.
Functional Testing
We test all functions including screen responsiveness, buttons, cameras, speakers, and connectivity.
Battery Health Check
We check battery health and performance. Battery health under ~80% may affect the final grade and price.
Final Grading
Based on all tests, we assign a condition grade (e.g., "excellent," "good," "fair") that must match your description.
Our Honesty Policy
Accurate Description
If you describe your device accurately, you'll get the quoted price (or possibly more if it's in better condition than expected).
Condition Mismatch
If a device is in worse condition than described, the price may be reduced, or a return fee may apply.
Why This Matters
We encourage sellers to read condition descriptions carefully to avoid mismatches. This policy ensures fair pricing for everyone and helps us maintain our reputation for honest dealing.
Battery Health & Checks
Battery Health Impact
Battery health under ~80% may cause deductions or downgrade of condition, potentially reducing the price by up to £45 in some cases.
How to Check Battery Health
You can check your battery health before sending:
- • iPhone: Settings → Battery → Battery Health
- • Android: Settings → Battery → Battery Health (varies by device)
- • Samsung: Settings → Device Care → Battery → Battery Health
Testing Timeline
Standard Testing
We aim to test devices within 24-48 hours of receipt (Monday-Friday, excluding public holidays).
Peak Times
During busy periods, testing may take up to 48 hours. We'll keep you updated on any delays.
Results & Payment
Once testing is complete, if your device matches the description, payment is processed the same day (if before 2 PM) or next working day.
Frequently Asked Questions
What if my device is in better condition than I described?
Great news! If your device is in better condition than described, we'll automatically upgrade your quote and pay you the higher amount. No action needed from you.
What if my device is in worse condition than I described?
If there are significant differences, we'll send you a revised offer with photos and explanation. You can accept the new price or decline and have your device returned for free.
How does battery health affect the price?
Battery health under ~80% may cause deductions or downgrade the condition, potentially reducing the price by up to £45. You can check your battery health before sending to avoid surprises.
What testing software do you use?
We use PhoneCheck, which is industry-standard software used by major retailers and trade-in services. This ensures consistent and accurate testing results.
Questions About Testing?
If you have questions about how we test devices or need help understanding condition descriptions, our support team is here to help.