Question 1

How long does it take to get paid?

Accepted Answer

We process same-day payments for devices approved before 2 PM. Once your device passes inspection, payment is sent directly to your bank account via bank transfer.

Question 2

What condition does my phone need to be in?

Accepted Answer

We accept phones in any condition, from Grade A (like new) to Grade D (damaged). Even broken phones have value. Our grading system ensures you get a fair price based on your device's actual condition.

Question 3

How do I ship my device to you?

Accepted Answer

We provide free, insured shipping. After accepting your quote, we'll email you a prepaid shipping label. Simply pack your device securely and drop it off at any designated courier location.

Question 4

What happens to my personal data?

Accepted Answer

We take data security seriously. All devices undergo professional data wiping that meets industry standards. We recommend performing a factory reset before shipping for your peace of mind.

Question 5

Can I change my mind after accepting a quote?

Accepted Answer

Yes, you can cancel at any time before shipping your device. If you've already shipped it and we haven't processed payment, we'll return your device free of charge.

Question 6

How accurate are your quotes?

Accepted Answer

Our quotes are based on the condition you select. As long as your device matches the described condition, the price is guaranteed for 5 days. If the condition differs, we'll send a revised offer for your approval.

Question 7

Do you buy locked phones?

Accepted Answer

Yes, we buy network locked phones, but they typically receive lower quotes than unlocked devices. Please specify if your phone is locked to a network when getting your quote.

Question 8

What devices do you accept?

Accepted Answer

We buy smartphones, tablets, and smartwatches from all major brands including Apple, Samsung, Google, OnePlus, and more. Check our products page for the full list of accepted devices.

How Can We Help

Frequently Asked Questions

How do I send my device to you?

Have you received my device yet?

When will I get paid?

What condition does my device need to be in?

Can I cancel my order after sending my device?

What happens if you offer less than the original quote?

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